I pick up the phone, dial the numbers and wait for the ring...
it's ringing...
someone picks up on the other end..."S******s Automotive!"
I chime in. "Yeah, I brought my car there yesterday to have some suspension work done."
Guy says..."what did we do for ya and what kind of car was it."
I reply, "you guys replaced the inner tie rod end, a wheel bearing and replaced my front brakes and rotors."
Guy says..."ok, what can I do for you"?
I say, "well, the car was in perfect alignment when I brought it in there yesterday, then when I drove it off your property after you'd 'fixed' it, I had the wheel turned almost halfway to the right and I was going straight! You guys threw my car out of alignment and I'd like for you to fix it".
Guy retorts, "well, we don't do alignments here first of all. Second of all, nobody here told you that you'd need to have an alignment done once we performed all of this stuff".
Me, "no".
Guy, "yeah, you need an alignment after any suspension work is done".
Me, "ok, well can you guys do it since you didn't deem necessary to tell me that it would need to be done"?
Guy, "sure thing...it'll be $90 and you can bring it in anytime".
Me, "$90!!!"
No comments:
Post a Comment